Policies & Terms

Customer general terms
Partner general terms
Customer privacy policy
Partner privacy policy
Sales terms & conditions incl. return and refund.

Customer general terms

Zinzino Health Products India Private Limited general terms and conditions 2021-03-01

The general terms and conditions which are described in this text constitute the basis of the agreement between you as a customer and us at Zinzino Health Products India Private Limited. They govern your rights and obligations with respect to us and our rights and obligations with respect to you. The terms and conditions apply to you as a consumer.

If you have any questions please feel free to contact our Customer Service, who will be happy to help you. Contact information can be found at zinzino.com.

1. Who’s who?

1.1 When in these terms and conditions we use the terms (a) ”we”, ”us”, or ”our”, we mean the trademark Zinzino Health Products India Private Limited and its group of companies operating under the trademarks Zinzino. (b) ”you” or ”your”, we mean you, that is, our customer.

1.2 You must be of legal age (18 years and above) in order to enter into this agreement. Zinzino does not recognise an agreement where a minor has signed an agreement with the guardian’s consent

2. Your agreement

2.1 Your agreement with us with respect to our providing services is hereinafter referred to as ”the agreement”.

2.2. This agreement is personal to you and applies to you only. This means that you are responsible for compliance with the agreement and that you may not, without our specific written consent, assign any rights or obligations under this agreement to anyone else. This applies even if you were to deliver to someone else the product or products you received.

2.3 The agreement consists of:
(i) the agreement form with your personal data and your signature (the ”Subscription Agreement”)
(ii) terms and conditions specific to the subscription which govern what specifically applies to a particular subscription
(iii) provisions contained in other documents to which we refer in these general terms and conditions, for example price lists; current price lists can be found on our website www.zinzino.com.
(iv) general terms and conditions (this text)
If there are mutually inconsistent provisions in the foregoing terms and conditions, apply (i) in the first place, (ii) in the alternative, and so on If there is an amendatory agreement, i.e., if something other than what appears in the foregoing terms and conditions has been agreed to, the amendatory agreement will apply

3. The term of the agreement

3.1 The agreement is binding on you when you have signed it or when you have started using the products. The agreement is binding on us when we have received the first, full, payment from you.

3.2 Unless otherwise agreed in writing, if you have chosen a subscription the agreement is for a period in which 6 subscription invoices are paid, which is usually less than 6 months.

4. Payment

4.1 You must pay all subscription invoices, reminder fees and similar fees. You must pay for use of the services, for example shipping, which has been charged to you, and for all purchases made through our website and other items that are purchased in connection with your subscription. If you believe that the costs we have charged you are incorrect, please notify us as soon as possible.

4.2 Any taxes, for example GST, are to be paid by you and will be added to the invoice.

5. Termination of the agreement

5.1 A subscription agreement may be terminated at the earliest after all subscription invoices, in addition to the first invoice, have been paid.

5.2 At any time during the term (but not later than 30 days before it expires), you may notify us that you want the agreement to terminate at the expiration of the term. If you do not terminate the agreement, the subscription will convert to an at-will subscription after the expiration of the term, with a right to terminate on 30 days notice.

5.3 The Customer has thirty (30) business days after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on Zinzino Product.

5.4 If you wish to end the agreement without having made 6 monthly payments, no fee will be charged.

6. Suspension of subscription and other services

6.1 Your subscription (or, in some cases, individual services) may be immediately suspended for the delivery of products, as well as for the purchase of other goods or services, if:
(i) important data that you provided to us is incorrect; or
(ii) you commit a material breach of contract; or
(iii) you do not pay the fees notwithstanding a reminder and a warning of the suspension; or
(iv) you are insolvent; or
(v) a governmental authority requests it

7. Modifications of the agreement and of prices

7.1 We may need to make changes in the agreement and in the services. In the event of major changes, we will let you know what they entail and from what date they apply. We reserve the right, in the event of large fluctuations in the world market price for our products, to increase subscription fees to a corresponding extent. In the event of such changes, we will inform you of them.

8. What you must do

8.1 You may use the product only:
(i) in accordance with instructions provided by us; and
(ii) for your own personal use, that is, you may not resell or in any similar way utilise the products commercially.

8.2 You must cooperate with us to ensure your and our safety and you must follow reasonable instructions from us with respect to the use of the products.

9. Dealing with your personal data

9.1 We will need to deal on an ongoing basis with data about you and about how you utilise your subscription. We will use such personal data for the following purposes:
(i) To create and maintain subscription and billing information and to obtain credit reports.
(ii) Administration of the additional services and/or products which you have requested. For example, we must (a) deal with information relating to the payment methods you choose for different purchases. Information on credit card numbers and the like will be encrypted. (b) Marketing of our own and others goods and services. We may also deal with information on how you use the services or with data which you provide to us about your interests, habits, and so on, so as to tailor services and offers. By accepting these terms and conditions, you agree to our sending you direct mail advertising, as well as through automated communication systems, for example e-mail and text messages. You have the right to say no to your data being used for direct marketing, and you may also retract a previous consent.
(iii) In order to be able to fulfil our obligations pursuant to law and to decisions of governmental authorities, and to prevent use which is illegal or otherwise in conflict with the agreement.
(iv) Failure to comply with the Indian Data Protection Law and EU General Data Protection Regulation (GDPR) requirements of these policies may constitute a breach of your agreement.
(v) In order to improve our service, we may record your conversations when you phone our Customer Service. For foregoing the purposes we may need to provide others with your data, both within and outside India, to other companies in our group, to suppliers and payment intermediaries, and to governmental authorities. You have the right to obtain information about how your personal data is dealt with and to request that any inaccurate data be corrected. By entering into this agreement you consent to your personal data being dealt with as described above. If you want to say no to some particular treatment of your personal information, or have other questions, please contact our Customer Service.

10. Right to rescind

10.1 We apply and follow the Distance and Doorstep Sales Act.

10.2 Right to Rescind: As a consumer you have a right, pursuant to law, to rescind your purchase within 30 days from the time you received the goods.

10.3 The goods must be in an unaltered state, that is, unused, not damaged or destroyed.

10.4 You are responsible for the return shipping when you invoke a Right to Rescind.
(i) If you choose to rescind your order we will refund the full purchase price within 14 days after we have received the returned products

10.5 According to the Consumer Protection Act, however, the Right to Rescind does not apply if:
(i) if the goods or products are used.
(ii) If packaging of Oil, Shake, Bars, coffee or similar products is opened.
(iii) If Zinzino receives the return of the products more than 14 days after the invocation of the right to rescind.

10.6 In the event of an invocation of the Right to Rescind, we want the following to be observed:
(i) Notify our Customer Service within 30 days after you have received the order or a substantial part of it.
(ii) Customer Service will send you a return bill of lading with shipping charges prepaid by Zinzino, which you must use when you deposit the package at the post office or equivalent.
(iii) We will not pay C.O.D. or postage due charges for the package.
(iv) Return the goods in the product carton with the appropriate internal packaging.
(v) The goods must be complete. We reserve the right, in those cases where the return is not complete, to charge the cost of the missing parts.

11. Guaranty and warranty

11.1 If you have problems with your products, you should contact Customer Service (contact details see 17) for a possible return or exchange for a new product.

12. Damage upon delivery

12.1 We inspect every shipment before it is sent to you, if the goods are nonetheless damaged or are the wrong goods when they arrive we will take responsibility for fixing the error.

12.2 Remember that it is important that you make a correct report.
(i) In the event of a visible defect, the damage is to be reported immediately upon receipt of the goods to the distributor, the Post Office, or your place of delivery.
(ii) In the event of a concealed defect, the damage is to be reported to our Customer Service within 8 days of the receipt.
(iii) A product that we have established is the wrong product or is damaged, we will exchange for you free of charge.
(iv) We will examine all products that are returned to us. If, after an examination of the product, it were to appear that it is you who caused the error, we will want to be paid for the error/error detection.

13. Delivery problems

Deliveries which we have sent to you as a customer but which were not claimed and/or which were returned to Zinzino will be held at Zinzino for a maximum of 6 months and thereafter will be discarded goods. You as a customer cannot then have them sent to you again, nor receive replacement goods or your money back.

14. Limitation of our liability

14.1 We will not be liable for any defect in the goods or services resulting from improper handling, negligence, failure to read manuals, instructions or other information published by us or other negligence on your part.

14.2 We will not be liable for inconvenience, damages, or losses caused by shipment of the wrong goods, or by failure of or delay in delivery, if the failure or delay is due to something that we cannot control or could not have foreseen.

14.3 If the delivery of the products and/or services has not functioned satisfactorily because we needed to effect a technical, maintenance related or operational measure as a result of something that we cannot control or could not have foreseen, we are not responsible to compensate for any resultant damage. We must carry out such measures quickly and smoothly so that the interference is limited.

14.4 We will not be liable for indirect damages, for example lost profits, diminished production or sales, obstacles to the fulfilment of commitments to third parties, or the loss of the benefits of agreements. Compensation will be paid only if we, or someone that we are responsible for, caused the injury through negligence.

14.5 demands for damages must be made not later than two years after the damage was discovered or ought to have been discovered. It will make it easier both for you and for us if claims for damages are made in writing.

14.6 if we are unable to fulfil a commitment to you as a result of something that we cannot control or could not have foreseen, we are relieved of liability for damages and other consequences. Such circumstances include, among others, lightning strikes, fire, governmental regulations or other public regulation, widespread labour dispute as well as general lack of transport, goods or energy. A corresponding limitation of liability, so-called force majeure, also applies to you as against us.

14.7 The foregoing provisions on limitation of liability also apply after the agreement has ended.

15. Notices

15.1 You may receive messages from us by cell phone, telephone, SMS, MMS, email or letter. We will use the contact information that you have provided to us. If your information changes, for example if you change your postal address, e-mail address or name, it is therefore important that you notify us of this immediately.

16. Abitration

16.1 Headings in this agreement are only to make the text easy to read and do not have contractual effect.

16.2 If you and we disagree on how this agreement is to be interpreted or applied, and we are unable to reach agreement in some other way, the dispute must be decided by a local court in accordance with local law.

16.3 Any controversy or claim arising out of or relating to the Agreement, or the breach thereof, shall be settled by arbitration governed by the Arbitration and Conciliation Act, 1996 including any amendment thereof and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. All arbitration proceedings shall be held in New Delhi. There shall be a Sole Arbitrator who shall be appointed by Zinzino. Each party to the arbitration shall be responsible for its own costs and expenses of arbitration, including legal and filing fees. The decision of the arbitrator shall be final and binding on the parties and may, if necessary, be reduced to a judgment in any court of competent jurisdiction. This agreement to arbitration shall survive any termination or expiration of the Agreement.

17. Total satisfaction

We are confident that you will be completely satisfied with your purchase. In the unlikely event that you are not satisfied, please contact your reseller. If you are still not satisfied, please contact Customer Service at: customer.in@zinzino.com or telephone +91 22 7127 9191. In conformity with our objective of customer satisfaction, we will deal with all customer enquiries within 48 hours and try to resolve the problem which has arisen as soon as possible thereafter.

18. Governing Law, Jurisdiction, and Venue

Jurisdiction and venue of any controversy or claim not subject to arbitration shall be in New Delhi India. The Arbitration and Conciliation Act, 1996 shall govern all matters relating to arbitration. The courts of the New Delhi state shall govern all other matters relating to or arising from the Agreement.

19. Zinzino4Free (Z4F) - Program

19.1 You automatically participate in the Zinzino4Free - Program and have the possibility to achieve free products in your monthly subscription order. For more information, visit the homepage, zinzino.com.

19.2 If you prefer to not participate in the customer program Zinzino4Free you can at any time contact our Customer Service.

 

Partner general terms

ZINZINO HEALTH PRODUCTS INDIA PRIVATE LIMITED GENERAL CONDITIONS FOR PARTNER AGREEMENT 2021-04-09 Version 3.0

By the following contract, an agreement has been reached between ZINZINO Health Products India Private Limited, S-327, Lower Ground Floor, Greater Kailash - II, 110048, NEW DELHI, South Delhi, Delhi , India (hereafter referred as “Zinzino” or the “Company”) and an Independent Partner (hereafter referred as “IP” ) specified on the opposing page.

1. Introductory stipulations and the extent of this contract

1.1 The IP is hereby granted non-exclusive rights to market and sell ZINZINO’s products and services in accordance with the ZINZINO’s Marketing Rules & Ethics, ZINZINO Compensation Plan, Code of Ethics set by Seldia (seldia.eu), terms stipulated in this contract, directions given on ZINZINO Partner webpage and in other communication of ZINZINO.

1.2 The IP is hereby, according to this contract, entitled to independently choose form, method and mode of business and to decide the appropriate time to locate his business. The IP undertakes to follow the ZINZINO’s Marketing Rules & Ethics, ZINZINO Compensation Plan, Code of Ethics set by Seldia (seldia.eu), terms stipulated in this contract, direc- tions given on ZINZINO Partner webpage/BackOffice and in other communication of ZINZINO.

1.3 The IP is hereby aware that no public authority or other state controlled body will authorize, examine or in any other way approve the contracts, products, memberships or possible Compensation Plans in marketing companies.

1.4 The IP, hereby confirms that he or she has read and understood the terms of this contract the ZINZINO’s Marketing Rules & Ethics and ZINZINO Compensation Plan. The ZINZINO’s Marketing Rules & Ethics, and ZINZINO Compensa- tion Plan are both part of this contract through this reference and as such they combine with this contract to make up the settlement between ZINZINO and the IP.

1.5 The IP is aware that there are no guarantees regarding income, profit or success for the IP, and that sponsors of ZINZINO or the IP do not offer any profit guarantees, or other promises in terms of expected income from the IP’s busi- ness according to this contract.

1.6 ZINZINO hereby reserves the right to, at any given time, carry out modifications in this contract, the Compensation Plan, the Marketing Rules & Ethics, procedures, wares, services, prints and prices by informing the IP about it either via voice, or in writing, via e-mail, the ZINZINO communication system, newsletters, the ZINZINO webpage (zinzino.com) or BackOffice. Should the IP continue to sell and/or promote the ZINZINO products or services, or forward ZINZINO’s business ideas after announced changes in the terms of this contract, the Compensation Plan or the Marketing Rules & Ethics has been executed, the IP will be considered to have approved the new versions of this contract.

1.7 You must be of legal age in order to enter into this agreement. Zinzino does not recognise an agreement where a minor has signed an agreement with the guardian’s and i have read thru all the terms and consitions below and also all these terms have been verbally explained to me by a competent person of legal age.

1.8 The IP is of legal age and sound mind and will comply with all central, state, and local laws, ordinances, rules, and regulations and shall make all reports and remit all withholdings or other deductions as may be required applicable laws.

2. The legal standing of the partners concerned

2.1 The IP neither is, nor has right to act as an agent or representative of ZINZINO’s, and therefore has no authorization to make any undertaking or agreement on behalf of ZINZINO.

2.2 Unless otherwise specified in a written agreement reached between the parties, neither party is entitled to bind, represent or to act on behalf of the other party, except in the terms specifically expressed in this contract.

2.3 Neither party will be held responsible for actions taken by the other party, its employees, retail dealers or agents.

3. Potential taxes and other fees

3.1 The IP liable for payment of all taxes and fees requisite for the IP’s business, such as lawful income tax, social insur- ance contributions and, where applicable, value-added tax (GST).

3.2 In instances where the IP is liable to pay GST; the IP is obliged to present ZINZINO with a copy of the company’s proven GST-registration.

3.3 It is the duty of the IP to notify ZINZINO about any changes in the IP’s liability to pay GST or other taxes. The IP is obliged to notify ZINZINO within 14 days of the occurred change.

4. The general undertakings of the IP

4.1 Marketing and sales of ZINZINO’s products and services must be carried out in a legally, ethically and morally correct manner and the IP shall not make any misleading statements about ZINZINO’s products and services or regarding the state of affairs between ZINZINO and the IP. The IP is hereby bound to follow Marketing Rules & Ethics as published in the BackOffice and follow the Code of Ethics set by SELDIA (seldia.eu)and further more the IP shall at all times display a flawless and professional behaviour in relation to future clients and new dealers. Should the IP act in violation of the stipulated ZINZINO Marketing Rules & Ethics or the Code of Ethics set by SELDIA, ZINZINO is entitled to give notice of termination of this contract with immediate effect according to item no 19.3 of this contract.

4.2 The IP is not entitled to enter into agreements on IP’s own behalf or on ZINZINO’s behalf.

4.3 The IP is liable to keep accounts of his business. Such accounts must be kept in accordance with the law and applicable principles of accounting. The IP is obliged to hold such permits, licenses and similar documentation, required of the IP in order to run his business.

4.4 When marketing and selling ZINZINO products and services, the IP should endeavour to sell the services and prod- ucts to clients who are not already part of the ZINZINO network.

4.5 When representing ZINZINO, the IP is only allowed to use printed matter produced by ZINZINO. Representing ZINZINO includes educating subcontractors and/or making any pledges regarding ZINZINO’s products or services. Should the IP wish to use other marketing materials, the material in question must be submitted, in writing, to ZINZINO for approval. ZINZINO will then inform the IP, in writing, whether or not the IP is allowed to use the material in ques- tion when marketing ZINZINO’s products and services.

4.6 When marketing ZINZINO’s products, the IP is not allowed to convey any information; make any claims; give any guarantees or enter into any engagements other than those stated in ZINZINO’s own marketing material.

4.7 Without permission from ZINZINO, the IP is not allowed to make any statements regarding ZINZINO’s business, organization or business activities, regardless of the veracity of such statements. Should the IP spread rumours, regardless of their veracity, about ZINZINO’s organization, business activities, present or future, ZINZINO is entitled to give notice of termination of this contract with immediate effect in accordance with item 19.3 in this contract.

4.8 The IP must not build a stock of products. Of the products received from ZINZINO, at least 70 % must be sold or consumed within 30 days of arrival. ZINZINO is entitled to request and receive information proving that the IP’s stock in retail is within the above stipulated limitations.

5. ZINZINO’s general undertakings

5.1 Regarding the products deliver to the IP, ZINZINO is obliged to furnish the IP with correct information regarding all products and services from ZINZINO, or ZINZINO’s suppliers.

5.2 ZINZINO undertakes to produce marketing materials to be used by the IP when marketing ZINZINO’s products.

6. Sub-distributors

6.1 The IP who recruits sub-distributors undertakes to make sure that the new sub-distributor arrives at an agreement with ZINZINO.

6.2 The IP must guide, instruct and provide support for his recruited sub-distributors. The IP furthermore undertakes to regularly inform, in writing and viva voco, these sub-distributors concerning ZINZINO’s services, products and methods of work.

6.3 When recruiting sub-distributors, the IP is not entitled to make any commitments regarding level of income, the possibilities of recruiting other sub-distributors, or the possibility of gaining sponsorship and support off other distribu- tors in ZINZINO’s network.

7. Commissions/remuneration

7.1 The IP is entitled to commission for
(i) the sales to customers to whom the IP has sold ZINZINO’s products or services (“Commission”)
(ii) the sales generated by sub-distributors recruited by the IP, partly through their own sales and furthermore through the sales of their sub-distributors in turn and so on and so forth according to ZINZINO’s Compensation Plan. (”Team Commission”).

7.2 Commission is determined in accordance with the ZINZINO Compensation Plan, which is an integral part of this contract.

7.3 Commission is considered earned when the risk of the goods on which the compensation is based has passed to the final recipient.

7.4 In a case where the IP does not keep a Business Centre active, in accordance with the Compensation Plan, the IP will no longer be entitled to Team Commission generated from that inactive Business Centre.

7.5 Should one of the sub-distributor s recruited by the IP, or one of the distributors in IP’s Downline resign their contracts with ZINZINO, or if his contract should expire for another reason, and the distributor receives refunds from ZINZINO, the IP will be obliged, at request from ZINZINO, to refund commissions and bonuses the IP has received from the sales of products and services thus returned. However, the IP is not obliged to return commissions disbursed earlier than 90 days before ZINZINO’s demand for refunds as described above. The IP hereby grants ZINZINO the right to settle these refund debts per contra from the IP’s due commissions.

7.6 IP position in the network: selling a position, Zinzino will consult the upline and act accordingly.

7.7 IP position in the network: Zinzino will follow local laws regarding will and inheritage in case the IP is deceased.

8. Prices and payment

8.1 The IP is obliged to pay the stipulated price, published on ZINZINO’s webpage, for ordered products and services

8.2 Payment is due when the order is made.

8.3 Should the IP fail to make payment in accordance with the terms stipulated above, ZINZINO is entitled to settle debt per contra at the equivalent amount from the IP’s due commission. Should the IP lack any due commission, ZINZINO is entitled to give notice of termination of this contract with immediate effect.

9. Products and Services

9.1 The products and services the IP may offer for sale, appear on the ZINZINO webpage.

9.2 ZINZINO hereby reserves the right to, at any given time, change products or services; carry out modifications in the line of products and services; or cease selling a product or a service.

9.3 ZINZINO does not insist on any set quantity of products or services being bought by the IP, besides the Partner License Pac.

9.4 Deliveries sent to you as a Partner but then are not accepted, collected or not picked up by you from the transporta- tion company are returned to Zinzino. Each delivery is kept for a maximum period of 6 months after which they are discarded. You are not entitled to any compensation (products or money) for discarded products.

9.5 As Partner you are highly recommend to use the company’s common communication channels as for example Backoffice and subscribe to our Partner newsletters, in order to take advantage of our upcoming campaigns, special offers and the latest company news.

10. Unlawful recruiting

10.1 The IP hereby binds himself to, during the period of the contract to refrain from excreting any influence on any person, juridical or artificial, who is already a distributor in ZINZINO’s network, regardless if the person is active or pas- sive, or to partake in activities in any other network-marketing company or any company involved in competing business.

10.2 During the period of this contract, and 90 days thereafter, the IP is obliged make over his Downline to another distributor within the ZINZINO network or to some other body, juridical or artificial.

10.3 Should the IP engage in unlawful recruiting, as stipulated above, ZINZINO is entitled to give notice of termination of this contract with immediate effect in accordance with item 19.3 in this contract. When notice of termination is given due to unlawful recruiting, all of the IP’s due Commission and Team Commission will be forfeited.

11. Intangible assets

11.1 The IP is not allowed to modify the IP material and any marketing material which is provided by Zinzino in line with the Zinzino Marketing Rules & Ethics. The IP is not allowed to use any Zinzino trademark for own marketing or selling purposes and is not allowed to register Zinzino trademarks on behalf of the company.

11.2 The IP is obligated to refrain from inflicting damage which may jeopardize ZINZINO’s rights to use The Trademarks in connection with its marketing of ZINZINO’s products and services. The IP must furthermore refrain from any actions which may damage ZINZINO’s goodwill or its products.

11.3 ZINZINO is entitled to give notice of termination of this contract with immediate effect in accordance with item 19.3 in this contract, should the IP use The Trademarks in violation the Marketing Rules & Ethics or this contract.

12. The media and the press

12.1 The IP is not entitled to make any statements in the press, radio, TV, any piece of printed matter, or in any other means of communication about ZINZINO’s products or services on behalf of ZINZINO. Should the IP be approached by any of the above mentioned media, the IP is obliged to refer them to ZINZINO.

12.2 Should the IP, without prior permission from ZINZINO disclose information according to item 12.1, ZINZINO will be entitled to give notice of termination of this contract with immediate effect in accordance with item 19.3 in this contract.

13. Secrecy

13.1 The IP is hereby bound, during the period of validity of this contract and 12 months thereafter, not to disclose any information which may be regarded as ZINZINO’s trade secrets, or other confidential information, such as ZINZINO’s network structure, which has been brought to the IP’s knowledge through the IP’s marketing and sales according to this agreement. The IP has no right to use any such information in a manner which could be potentially harmful to ZINZINO.

13.2 To the extent that the IP has employees, the IP is obliged to take all necessary precautions to ensure that none of the above mentioned information is revealed to any person not directly connected with ZINZINO, by the IP’s employees.

13.3 The obligation to preserve secrecy according to this item of the contract will not be applicable should the Con- fidential Information in question be a matter of common knowledge at the time when the IP partook of it, or if the Confidential Information became widely known after the time mentioned, and not due to any action taken by the IP or on part of the IP.

13.4 With the cessation of this agreement the IP is obliged to return all samples, notes, memos or information about trade secrets or confidential information belonging to ZINZINO (including copies of the Network structure), in his possession, which the IP has worked out or compiled during the validity of this contract. The IP hereby accepts such notes, memos and information to be the property of ZINZINO.

14. Prohibited competition

14.1 The IP is hereby bound during the validity of this contract, not to directly or indirectly sell or offer services provided by ZINZINO itself or through an agent without written permission from ZINZINO.

14.2 The IP is hereby bound during the validity of this contract and a period of 90 days thereafter, not to enter into any marketing agreement with any of ZINZINO’s suppliers, of either services or products.

14.3 The IP is hereby bound during the validity of this contract and a period of 90 days thereafter, not to enter into employment, or to become a representative of, or in any other way become associated with any other network company, direct marketing company or other competitive business.

14.4 Should the IP act in violation of item 14, the end result will be that ZINZINO is entitled to give notice of termination of this contract with immediate effect in accordance with item 19.3 in this contract.

15. Limited liability

15.1 Both parties concerned accept that this contract is not entered into based on any undertakings, promises, guarantees, or utterance (written or viva voce) of any kind by the other party, with the exception of the what is expressly stated in this contract.

15.2 ZINZINO disclaims any responsibility for direct or indirect losses or damages of whatever kind due to for instance delayed delivery, defects in products or services or other action or omission, regardless if these are assignable to ZINZINO or its suppliers.

15.3 The IP will hold ZINZINO and its suppliers indemnified and free from all demands due to losses, damages or costs, including lawyer’s fees, which may arise as a result of actions taken by the IP in violation of this contract.

15.4 Should damage which legitimates claims for compensation arise, ZINZINO will be entitled to withhold the IP earned commissions up to a sum equal of the cost of the damages inflicted by the IP.

16. Fraud

Should the IP be engaged in so called fraud the end result will be that ZINZINO is entitled to give notice of termination of this contract with immediate effect in accordance with item 19 in this contract. Fraud implies that a customer is affili- ated to a service or product provided by ZINZINO or its subcontractors without the customers knowledge or consent.

17. Personal data

ZINZINO is responsible for, and the legitimate owner of lists of customers and distributors. ZINZINO is duty bound to handle collected personal data in accordance under the Personal Data Protection Bill 2019.

18. The period of the contract and notice of termination

18.1 This contract is valid starting the day the IP, via ZINZINO’s web-page,accepts this contract, and until further notice.

18.2 The IP is entitled to give notice of termination of this contract and the cancellation will come into effect after a period of notice of 30 days.

18.3 ZINZINO is entitled to give notice of termination of this contract and the cancellation will come into effect after a period of notice of 30 days.

18.4 The notice of termination must be performed in writing, and sent to the latest updated postal address communicated to the other party, and the period of notice will extend from the date when the notice of termination was posted.

19. Premature notice of termination

19.1 Each party is entitled to terminate this contract within 14 days by registered mail to the other party. OP has within this period then right to full compensation.

19.2 Each party is entitled to terminate this contract with immediate effect should the opposing party suspend payments; have a bankruptcy petition filed against him; have entered into compound negotiations with his creditors; or in any other aspect be presumed to have become otherwise insolvent.

19.3 ZINZINO is entitled to terminate this contract with immediate effect:
(i) should the IP engage in unlawful recruitment according to item 10 Unlawful recruitment;
(ii) should the IP use The Trademarks in violation of item 11;
(iii) should the IP act in violation of item 16 and engage in so called slamming;
(iv) should the IP enter into prohibited competition as stipulated in item 14;
(v) should the IP fail to make payment for ordered products and services according to item 8;
(vi) should the IP, without consent from ZINZINO, make statements or spread rumours in violation of item 4.7;
(vii) should the IP act against the law or in violation of ZINZINO’s Marketing Rules & Ethics or the Code of Ethics set by SELDIA according to item 4.1;
(viii) should the IP, without ZINZINO’s permission pass on information according to item 12.1.

19.4 Should ZINZINO be entitled to give notice of termination of this contract with immediate effect, in accordance with item 19 in this contract, ZINZINO may instead choose to exclude the IP from him position in the ZINZINO Network, awaiting the attainment of a final settlement. In addition, ZINZINO is entitled to withhold due commissions from the IP until a settlement had been attained .

20. Consequences of a termination of the contract

20.1 When notice of termination has been given

(i) the IP is obliged to return bought products (including the sales material and other marketing, and teaching material)provided that these are marketable. (Have not been used, opened or tampered with in any way and have not passed the expiry date and are still marketed by Zinzino in its catalogues).
(ii) the IP is entitled to a 90 % refund, of the price charged on returning goods purchased from ZINZINO, if the termination of this contract takes place within 12 months after receiving first order.
(iii) within 30 days of the notice of termination, the IP has the right to cancel orders of yet undelivered products or services.

20.2 The condition of said right to cancel undelivered orders according to item 20.1 is laid down on condition that the IP must claim the refund within 14 days of the notice of termination.

20.3 ZINZINO is obligated to disburse sums according to item 20.1 (ii) within 30 days of the notice of termination.

20.4 The IP is liable for payment of all costs (including freight charges) in connection with the return of products according to item 21.1 (i)

20.5 At the termination of this contract, the IP shall make payment for the products and services ZINZINO has delivered to the IP, and which the IP has not returned according to item 20.1 (i).

20.6 The IP is not entitled to any compensation from ZINZINO when this agreement has ceased to be valid

20.7 At the termination of this contract the IP is obliged to return all samples, notes, memos or information about trade secrets or confidential information belonging to ZINZINO (including copies of the Network structure), in his possession, which the IP has received, worked out or compiled during the validity of this contract. The IP hereby accepts such notes, memos and information to be the property of ZINZINO.

20.8 Upon termination of the agreement, there is a six month waiting period (current agreement plus six full calendar months additional) from the receipt of this notice. During this time, the independent partner is not allowed to work at all within Zinzino, whether direct (individual or business) or indirectly (through agents or the like). The independent partner must not in any way try to influence the independent partners business in or with Zinzino.

21. Passivity

21.1 The omission of either party, to either utilize rights according to this contract, or to omit to call attention to a certain circumstance relating to the contract, will not involve the party being deprived of his rights in said respect.

21.2 Should either party choose not to exercise his rights, or to omit to call attention to a particular circumstance, such a relinquishment of rights should in each single instance be performed in writing.

22. Assignment

Without prior written consent from ZINZINO, the IP is not entitled to, wholly or in part, pawn or assign, to a third party, his rights and/or duties according to this contract.

23. Inapplicability of conditions

Should a condition in the contract, wholly or in part, be inapplicable, the contract in its entirety will not be declared invalid. Instead, reasonable modification of the contract will ensue to the extent the inapplicability essentially influences either party’s profits or capacity according to the agreement.

24.Settlement of civil case

The parties consent to jurisdiction and venue before courts in Delhi for purposes of enforcing an award by an arbitrator or any other matter not subject to arbitration. If the law of the state in which the applicant resides prohibits consensual jurisdiction and venue provisions for purposes of arbitration and litigation, that state’s law shall govern issues relating to jurisdiction and venue.

25. Selfbilling

In cases where the IP runs his own registered business, ZINZINO will draw up the invoice which is to be the basis of disbursement of commissions, so called self billing. When self billing is employed, the invoice must be approved by the IP. The invoice will be presumed to be approved if the IP does not notify otherwise to ZINZINO via support.in@zinzino.com within six days of the issuing of the invoice.

26. Return and buyback Policy

26.1 The company provides a 30 days product return and buyback policy on its products from the date of dispatch of the products subject to the following conditions:

(i) replacement, in case the goods are damaged in transit;
(ii) full refund, in case the Zinzino Partner cancels contract during cooling off peri;
(iii) full refund if the goods are found to be of inferior quality;
(iv) Refund of amount minus packing and forwarding charges if the goods are not required by the Zinzino Partner

27. Promotional materials

I authorize Zinzino to use my name, photograph, personal story, and/or likeness in advertising or promotional materials and waive all claims for remuneration for such use.

Agreement
A faxed or electronic copy of this agreement shall be treated as an original in all respects.

 

Customer privacy policy

Privacy Policy and Information about the Processing of your Personal Data

1. What is a Privacy Policy?

1.1 In our privacy policy, we explain who is responsible for the processing of personal data that occurs when you order goods or services from us. We also describe which elements of personal data about you is being processed when you provide information to us in various situations, how we process personal data, why we do so, and what legal support we rely on to justify the processing, as well as explaining which third parties may be processing your personal data about you so that we will be able to provide the goods and services you have ordered. You also receive information about your rights concerning our processing of your personal data, and how to proceed in order to exercise your rights.

2. Important terms and concepts

2.1 Here are some important terms and concepts that may be helpful to gain a fuller understanding our privacy policy:

a)“Personal Data” means any information relating to an identified or identifiable natural person. An identifiable natural person is an individual who can be identified directly or indirectly with reference to an element of data, for instance name, an identification number such as a Swedish personal ID number, information about location, online identifiers such as an IP address, or one or more factors specific to the physical, physiological, genetic, psychological, financial, cultural or social identity of the individual.

b)“Processing” means a measure or combination of measure concerning personal data, such as the collection, registration, organising, structuring, storage, adaptation or modification, production, reading, usage, disclosure by transfer, dissemination or provision by other means, adjustment or compilation, limitation, erasure or destruction.

c)“Zinzino Partner” means a person or company who is registered at Zinzino as a reseller of Zinzino’s products.

3. Who is responsible for the processing?

3.1 Zinzino Sverige AB is the data controller in relation to the processing. In this text, Zinzino Sverige AB is referred to as “We” and you who order goods and services from us, or who have shown an interest in ordering goods and services from us, are referred to as “You”.

4. Generally about our processing of personal data

4.1 We will only process the personal data about you that is necessary for the purposes as specified in Section 5 below. In addition, we have procedures for how we store and remove identifying information from personal data in order to continuously ensure that your personal data is sufficient and relevant at all times.

Where the data is obtained from

4.2 The information is collected directly from you at the time of purchase, and you will need to provide the information we ask for in the order form in order that we will be able to process your order. Therefore, providing the information we request is necessary so that we will be able to enter into an agreement with you.

5. Which personal data we process about you and the reasons for the processing, and related matters

We process personal data to be able to deliver goods and services to you

5.1 When you order goods or services from us, you enter into an agreement with us. Therefore we will process all of the personal data you provide to us in connection with placing the order, such as your name, civil registration, number, address, e-mail address and telephone numbers, and the details of how you contacted us, such as IP address, in order to fulfil the obligations of the agreement with you – also in order to process your order and/or your subscription, deliver goods and services to you that have been ordered, manage the payment for them, and deal with and fulfil any customer service obligations in respect to the goods you purchase under the Personal Data Protection Bill 2019. These types of personal data that are provided in connection with placing orders is referred to as “Ordering Data.”

5.2 The Ordering Data we collect so that we can process and otherwise deal with your orders will be processed in order to fulfil the agreement with you during the time your Customer Relationship with us remains in effect, and during the time period for any warranty commitments on our part.

We process personal data when others use our website

5.3 When using our website, we will automatically collect and process technical information including IP address, login information, type and version of operating system and device, time settings, selected language, cookies, etc., and time expended for planning orders, keystrokes, etc. These types of personal data that is provided in connection with using our website we refer to as “User Data.”

5.4 Your User Data is processed in order to provide you with sign in rights and use your user account on our website, ensure your identity and age, have accurate and up-to-date information about you, so that you will be able to track and manage your orders in process, to manage your choices in regards to settings and payment details, to assist with further developing and improving our website and the IT systems used to provide it, as well as to be able to deliver the goods and services to you that you have ordered, in accordance with our General Terms and Conditions. The User Data about you we have collected will be saved for the same period of time as the Ordering Data about you we process under the Personal Data Protection Bill 2019.

We process personal data to facilitate your membership in the Zinzino4 Free programme and to report the commissions, etc. to our partners

5.5 We also process your personal data and information about what you have ordered and paid to manage your membership in the “Zinzino4Free” program, and may also process your personal data in order to be able to provide a report to our Zinzino Partners concerning commissions and points regarding the sales to you if you have been referred to us by or otherwise chosen to be associated with a Zinzino Partner.

5.6 The personal data processed within the framework of the “Zinzino4Free” programme is processed for as long as you choose to remain as a member of the customer club, for the purpose of fulfilling our membership agreement.

5.7 The information that is processed in order to be able to report commissions and points to our Zinzino Partners regarding the sales to you is processed based on a balancing of interests, where we assess that our interest in fulfilling our reporting obligation to the Zinzino Partners who are involved is such a legitimate interest that means that the processing is permissible. This data will be processed for a maximum of 12 months after the customer relationship has ended.

We process personal data in order to be able to market our goods and services to you

5.8 Finally, we process your personal data for marketing purposes, in other words in order to be able to promote and market our products to you.

5.9 Even when the data is processed for marketing purposes, it is based on a balancing of interests where we assess that our interest in marketing our products to you is such a legitimate interest that means that the processing is permissible. Such processing for marketing purposes will take places for a maximum of one year after our customer relationship with you has ended.

Data we need to process as required by law

5.10 In addition to the above, we may process your personal data to fulfil legal obligations, for instance the obligation to keep accounting records, to the extent and during the time period as specified by law.

6. Consent to certain processing and “the right to be forgotten”

6.1 You may, from time to time, also be offered the opportunity to provide us with additional information about you, other than what is stated above, via our website, such as uploading a picture of you or participating in promotions, etc. Any and all information you provide to us and which will not be used for any of the other purposes as stated above will be processed after obtaining your consent. At the present time, this applies to a) pictures you upload to our website, until you withdraw your consent or until your profile with us is deleted (for instance due to that long period of time has passed since your last order, and b) in regard to promotional campaigns, until the winner is announced and the prize in the campaign is given out. By participating in promotions with us, you also agree that your name and picture will be publicly publicised on our website, if you are one of the winners of the promotional campaign.

Your right to revoke your consent

6.2 With regards to your personal data and during the time your personal data is being processed only based on your consent, you may withdraw your consent at any time by contacting us. If you withdraw your consent in such case, the personal data we process based on only your consent will be deleted (the “right to be forgotten”). If the data is also being processed for other purposes, the data will instead no longer be processed for the purposes where the processing is based on your consent.

7. How we will process your information and who it can be provided to

7.1 The personal data we process about you will primarily be processed internally within Zinzino and by companies in the same Group as us, however in relevant parts may be provided to those partners who are to receive a commission or points on the sales to you, as well as to companies that help us with the production and distribution of products and services, such as postal and parcel delivery companies and other vendors/suppliers. We also retain subcontractors, for example those providing customer service systems, that will receive access to your personal data as a personal data processor on our behalf.

7.2 Zinzino will not disclose your personal data to other companies for marketing purposes.

8. Where is your personal data stored?

8.1 Your personal data is stored primarily in IT infrastructure provided by one of our personal data processors. The personal data is processed and stored primarily within the EU/EEA, with the exceptions set out below.

9. Data processed outside of the EU/EEA

9.1 Zinzino retains personal data processors for the management of customer service systems, as well as suppliers and distributors outside of the EU/EEA. Therefore in connection with this processing, your personal data will be transferred to the United States and Canada.

9.2 With regard to Canada, the EU Commission has decided that there is an adequate level of protection for your personal data, which is why the processing is considered securely. Regarding the processing in the United States, there is no decision yet concerning adequate levels of protection. Instead, we have signed an agreement with the companies that will process your personal data as a processer on our behalf, or as a joint data controller (the latter applies to Zinzino’s Group companies in the United States) in accordance with the standard agreement clauses developed by the EU Commission which are regarded as ensuring a sufficient level of protection for the data. If you so desire, you can obtain a copy of the agreement with these companies by contacting us. For more information concerning the EU’s standard contract clauses, see e.g. https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts- transfer-personal-data-third-countries_sv.

10. Your rights concerning access to the information we process

10.1 You are entitled to receive notice of and information about the data we process about you, and a copy of the data (without charge), by contacting us. However for any additional copies, over and above the one you are entitled to receive free of charge, we will charge an administrative fee corresponding to the costs incurred in order to produce and provide you the additional copies.

11. Your right to correction of incorrect data and deletion of data

11.1 If you believe that any data about you is incorrect, you are entitled to request that the information be corrected or deleted. If such a situation arises, please contact us and tell us what information you think is incorrect and tell us why it should be corrected or deleted.

12. Your right to object to certain processing

12.1 You are entitled to object to the part of our processing of your personal data that is based on the “balancing of interests.” For more information which processing this applies to, refer to sections 5.7 and 5.9 above.

12.2 In regards to the processing of personal data that is done for marketing purposes, you may make objections to this at any time. If you do so, your personal data will no longer be processed for marketing purposes. If you make objection relating to other uses, we will consider it against the reasons we have to continue with the processing of your personal data.

12.3 Contact us if you want to make any objections to any part of the processing that takes place based on a balancing of interests.

13. Your right to a restriction or limitation

13.1 You may also request that the processing of your personal data be limited (frozen) if in your opinion the personal data we are processing is not correct, if the processing would be unlawful/illegal, if we no longer need to retain or process the data but if you, despite this, still need them in order to be able to make a legal claim or if you have opposed the processing, and until we have dealt with your objections.

14. Your rights to data portability

14.1 You are entitled to obtain the personal data about you that you provided to us in a structured, widely-used and machine-readable format in order to be able to transfer this information to another data controller. This applies only to the information you yourself have provided to us, and only when the processing is based on your consent or for the purpose of being able to fulfil an agreement with you. If you want to obtain your personal data in this manner, please contact us.

15. Your right to lodge a complaint

15.1 At Zinzino, we take your privacy very seriously. We are therefore very happy that your personal data is always processed in a proper and secure manner. If you have any comments about our handling or processing of personal data, please feel free to contact us.

15.2 If you believe that our personal data processing is incorrect in some manner, you are entitled to file a complaint to the Swedish Integritetsskyddsmyndigheten/Protection of Privacy Authority (formerly the Datainspektionen), which is the regulatory authority for these matters. More information is available at www.datainspektionen.se.

16. Governing Law

16.1 The laws of India govern all matters arising from or related to the Web Site, including your access and use, and any Internet transaction between you and us. The Court at New Delhi will have the exclusive jurisdiction to entertain any dispute arising out of or in relation to the web site.

16.2 Children’s Privacy: The Zinzino Site is not targeted towards, nor intended for use by, anyone under the age of 18. By using the Zinzino Site, you represent and warrant that you are 18 years of age or older. If you are not at least 18 years of age, do not access, use or register on the Zinzino Site. In the event we become aware you are under 18, we will cancel your registration.

16.3 Our contact details are: Zinzino Health Products India Private Limited, S-327, Lower Ground Floor, 110048, NEW DELHI, South Delhi, Delhi, India.

16.4 You can reach our customer service at: +91 22 7127 9191or via e-mail at: customer.in@Zinzino.com.

 

Partner privacy policy

Privacy Policy and information about the processing of your personal data for you who are a Zinzino Independent Partner

1. What is a Privacy Policy?

1.1 In our privacy policy, we explain who is responsible for the processing of personal data that occurs when you order goods or services from us. We also describe which elements of personal data about you is being processed when you provide information to us in various situations, how we process personal data, why we do so, and what legal support we rely on to justify the processing, as well as explaining which third parties may be processing your personal data about you so that we will be able to provide the goods and services you have ordered. You also receive information about your rights concerning our processing of your personal data, and how to proceed in order to exercise your rights.

2. Important terms and concepts

2.1 Here are some important terms and concepts that may be helpful to gain a fuller understanding our privacy policy:

a)“Personal Data” means any information relating to an identified or identifiable natural person. An identifiable natural person is an individual who can be identified directly or indirectly with reference to an element of data, for instance name, an identification number such as a Swedish personal ID number, information about location, online identifiers such as an IP address, or one or more factors specific to the physical, physiological, genetic, psychological, financial, cultural or social identity of the individual.

b)“Processing” means a measure or combination of measure concerning personal data, such as the collection, registration, organising, structuring, storage, adaptation or modification, production, reading, usage, disclosure by transfer, dissemination or provision by other means, adjustment or compilation, limitation, erasure or destruction.

c)“Zinzino Independent Partner” means a person or company who is registered at Zinzino as a reseller of Zinzino’s products.

3.  is responsible for the processing?

3.1 Zinzino Sverige AB is the data controller in relation to the processing. In this text, Zinzino Sverige AB is referred to as “We” and those who are a physical person who is, or will become, a Zinzino Independent Partner is referred to as “You.”

3.2 If the partner agreement is entered into with a company, the company is responsible for its personal data processing and for the legality of the transfer of personal data about contact persons and users to Zinzino. Zinzino only has responsibility for the personal data processing occurring at Zinzino.

4. Generally about our processing of personal data

4.1 We will only process the personal data about you that is necessary for the purposes as specified in Section 5 below. In addition, we have procedures for how we store and remove identifying information from personal data in order to continuously ensure that your personal data is sufficient and relevant at all times.

Where the data is obtained from

4.2 The information is obtained directly from you via the information you provide to us when you register as a Zinzino Independent Partner and the information you enter or upload on our website at a later date. In addition, we process information about your generated sales that have occurred with us in connection with that customers or other Zinzino Independent Partners order goods and/or services from us.

4.3 You will need to provide the information we request for the partner agreement in order to be able to become Zinzino Independent Partner. Therefore, providing the information we request is necessary so that we will be able to enter into an agreement with you.

5. Which personal data we process about you and the reasons for the processing, and related matters

We process personal data in order to manage the partnership and in order to be able to provide a statement of account for points and commissions

5.1 When you register as a Zinzino Independent Partner, you enter into an agreement with us. Therefore we will process all of the personal data you provide to us in connection with placing the registration, or what you provide to us at a later date, such as your name, civil registration number, address, e-mail address and telephone numbers, and the details of how you contacted us, such as IP address, in order to fulfil the obligations of the agreement with you – also in order to process your partner agreement and/or your subscription, deliver goods and services to you that have been ordered, manage the payment for them, and deal with and fulfil any guarantee commitments in respect of the goods you purchase under the Personal Data Protection Bill 2019. These types of personal data provided to us within the framework of the partner agreement or upon orders, we call for “Partner Data” and “Ordering Data.”

5.2 The Ordering Data we collect so that we can process and otherwise deal with your orders will be processed in order to fulfil the agreement with you during the time your business relationship with us remains in effect, and during the time period for any warranty commitments on our part.

5.3 The Partner Data we collect will be processed as long as you are a Zinzino Independent Partner plus until we have reported all commissions or other benefits you may be entitled to according to the Partner Agreement; this is in order for us to be able to fulfil our agreement with you.

5.4 Your Partner Data will also be processed as long as any other Zinzino Independent Partner is entitled to a commission or points based on the sales to you and to the customers you have recruited, as well as to those customers who otherwise have chosen to be affiliated with you as a Zinzino Independent Partner. In these cases, the support for the processing of the data is based on a balancing of interests, where the legitimate interest that makes the processing permissible is Zinzino’s obligation to fulfil our reporting obligation being weighed against the interests of the Zinzino Independent Partners who are affected.

We process personal data when others use our website

5.5 When using our website, we will automatically collect and process technical information including IP address, login information, type and version of operating system and device, time settings, selected language, cookies, time expended for planning orders, keystrokes, etc. These types of personal data that is provided in connection with using our website we refer to as “User Data.”

5.6 Your User Data is processed in order to provide you with sign in rights and use your user account on our website, ensure your identity, have accurate and up-to-date information about you, so that you will be able to track and manage your orders in process, to manage your choices in regards to settings and payment details, to assist with further developing and improving our website and the IT systems used to provide it, as well as to be able to deliver the goods and services to you that you have ordered, in accordance with our General Terms and Conditions. The User Data about you we have collected will be saved for the same period of time as the Partner Data about you we process about you we process under the Personal Data Protection Bill 2019.

We process personal data to make your membership in the Zinzino4 Free Program possible

5.7 We also process your personal data and information about what you have ordered and paid, in order to manage your membership in the “Zinzino4Free” programme.

5.8 The personal data processed within the framework of the “Zinzino4Free” programme is processed for as long as you choose to remain as a member of the “Zinzino4Free” programme is, for the purpose of fulfilling our membership agreement.

We process personal data in order to be able to market our goods and services to you

5.9 Finally, we process your personal data for marketing purposes, in other words in order to be able to promote and market our products to you.

5.10 Even when the data is processed for marketing purposes, it is based on a balancing of interests where we assess that our interest in marketing our products to you is such a legitimate interest that means that the processing is permissible. Such processing for marketing purposes will take places for a maximum of one year after our business relationship with you has ended.

Data we need to process as required by law

5.11 In addition to the above, we may process your personal data to fulfil legal obligations, for instance the obligation to keep accounting records, to the extent and during the time period as specified by law.

6. Consent to certain processing and “the right to be forgotten”

Consent to show your personal data to other partners

6.1 A vitally important part of being a Zinzino Independent Partner is that you will be able to see what partners associated with you in what we refer to as the = “partner tree” have generated in terms of sales and that you will be able to track your development towards a higher partner status. Therefore, all Zinzino Independent Partners are required to agree that their name, city, contact details, partner status and sales data, such as organisational structure, order data, sales, commissions, customer service commitments, will be shown to other Zinzino Independent Partners. Therefore when you become a Zinzino Independent Partner, you must agree that we process your personal data for this purpose. If you do not consent to this, it will not be possible for you to be a Zinzino Independent Partner.

6.2 You may, from time to time, also be offered the opportunity to provide us with additional information about you, other than what is stated above, via our website, such as uploading a picture of you or participating in promotions, etc. Any and all information you provide to us and which will not be used for any of the other purposes as stated above will be processed after obtaining your consent. At the present time, this applies to a) pictures you upload to our website, until you withdraw your consent or until your profile with us is deleted (for instance due to that long period of time has passed since your last order, and b) in regard to promotional campaigns, until the winner is announced and the prize in the campaign is given out. By participating in promotions with us, you also agree that your name and picture will be publicly publicised on our website, if you are one of the winners of the promotional campaign.

Your right to revoke your consent

6.3 With regards to your personal data and during the time your personal data is being processed only based on your consent, you may withdraw your consent at any time by contacting us. If you withdraw your consent in such case, the personal data we process based on only your consent will be deleted (the “right to be forgotten”). If the data is also being processed for other purposes, the data will instead no longer be processed for the purposes where the processing is based on your consent.

6.4 If you withdraw your consent to allow your personal data to be shown to other Zinzino Independent Partners, it will no longer be possible for you to continue to be a Zinzino Independent Partner. Therefore, when you revoke your consent, this is considered as a notice of termination of your partner agreement.

7. How we will process your information and who it can be provided to

7.1 The personal data we process about you will primarily be processed internally within Zinzino and by companies in the same Group as us, however in relevant parts may be provided to the Zinzino Independent Partner who are to receive a commission or points on the sales to you or via you, as well as to companies that help us with the production and distribution of products and services, such as postal and parcel delivery companies and other vendors/suppliers. We also retain subcontractors, for example those providing customer service systems, that will receive access to your personal data as a personal data processor on our behalf.

7.2 Zinzino will not disclose your personal data to other companies for marketing purposes.

8. Where is your personal data stored?

8.1 Your personal data is stored primarily in IT infrastructure provided by one of our personal data processors. The personal data is processed and stored primarily within the EU/EEA, with the exceptions set out below.

9. Data processed outside of the EU/EEA

9.1 Zinzino retains personal data processors for the management of customer service systems, as well as suppliers and distributors outside of the EU/EEA. Therefore in connection with this processing, your personal data will be transferred to the United States and Canada.

9.2 With regard to Canada, the EU Commission has decided that there is an adequate level of protection for your personal data, which is why the processing is considered securely. Regarding the processing in the United States, there is no decision yet concerning adequate levels of protection. Instead, we have signed an agreement with the companies that will process your personal data as a processer on our behalf, or as a joint data controller (the latter applies to Zinzino’s Group companies in the United States) in accordance with the standard agreement clauses developed by the EU Commission which are regarded as ensuring a sufficient level of protection for the data. If you so desire, you can obtain a copy of the agreement with these companies by contacting us. For more information concerning the EU’s standard contract clauses, see e.g. https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts- transfer-personal-data-third-countries_sv.

10. Your rights concerning access to the information we process

10.1 You are entitled to receive notice of and information about the data we process about you, and a copy of the data (without charge), by contacting us. However for any additional copies, over and above the one you are entitled to receive free of charge, we will charge an administrative fee corresponding to the costs incurred in order to produce and provide you the additional copies.

11. Your right to correction of incorrect data and deletion of data

11.1 If you believe that any data about you is incorrect, you are entitled to request that the information be corrected or deleted. If such a situation arises, please contact us and tell us what information you think is incorrect and tell us why it should be corrected or deleted.

12. Your right to object to certain processing

12.1 You are entitled to object to the part of our processing of your personal data that is based on the “balancing of interests.” For more information which processing this applies to, refer to sections 5.4 and 5.10 above.

12.2 In regards to the processing of personal data that is done for marketing purposes, you may make objections to this at any time. If you do so, your personal data will no longer be processed for marketing purposes. If you make an objection relating to other uses, we will consider it against the reasons we have to continue with the processing of your personal data.

12.3 Contact us if you want to make any objections to any part of the processing that takes place based on a balancing of interests.

13. Your right to a restriction or limitation

13.1 You may also request that the processing of your personal data be limited (frozen) if in your opinion the personal data we are processing is not correct, if the processing would be unlawful/illegal, if we no longer need to retain or process the data but if you, despite this, still need them in order to be able to make a legal claim or if you have opposed the processing, and until we have dealt with your objections.

14. Your rights to data portability

14.1 You are entitled to obtain the personal data about you that you provided to us in a structured, widely-used and machine-readable format in order to be able to transfer this information to another data controller. This applies only to the information you yourself have provided to us, and only when the processing is based on your consent or for the purpose of being able to fulfil an agreement with you. If you want to obtain your personal data in this manner, please contact us.

15. Your right to lodge a complaint

15.1 At Zinzino, we take your privacy very seriously. We are therefore very happy that your personal data is always processed in a proper and secure manner. If you have any comments about our handling or processing of personal data, please feel free to contact us.

15.2 If you believe that our personal data processing is incorrect in some manner, you are entitled to file a complaint to the Swedish Integritetsskyddsmyndigheten/Protection of Privacy Authority (formerly the Datainspektionen), which is the regulatory authority for these matters. More information is available at www.datainspektionen.se.

16. Governing Law

16.1 The laws of India govern all matters arising from or related to the Web Site, including your access and use, and any Internet transaction between you and us. The Court at New Delhi will have the exclusive jurisdiction to entertain any dispute arising out of or in relation to the web site.

16.2 Children’s Privacy: The Zinzino Site is not targeted towards, nor intended for use by, anyone under the age of 18. By using the Zinzino Site, you represent and warrant that you are 18 years of age or older. If you are not at least 18 years of age, do not access, use or register on the Zinzino Site. In the event we become aware you are under 18, we will cancel your registration.

16.3 Our contact details are: Zinzino Health Products India Private Limited, S-327, Lower Ground Floor, 110048, NEW DELHI, South Delhi, Delhi, India.

16.4 You can reach our customer service at: +91 22 7127 9191or via e-mail at: support.in@Zinzino.com.

 

Sales terms & conditions incl. return and refund.

ZINZINO Health Products India Private Limited SALES TERMS AND CONDITIONS ZINZINO 2021-04

Prices and payment

All the mentioned prices are including GST. At checkout (online) and on the order form, the total price is including all fees, GST under the GST Act, 2017 read with GST Rules, 2017 and shipping. Zinzino offers email invoice (send to you by PDF).

Right to withdrawal

Zinzino offers you the right to withdraw from this order within 30 days without giving any reason. To exercise the right of withdrawal, you must inform us (Zinzino) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). It must clearly appear that you are changing your mind. You will find contact information at the end of these terms and conditions.
NOTE! If you are a subscription customer, there may be other rules which apply to the right to withdraw. For more information about the terms and conditions, please refer to your terms and conditions.

When you want to invoke your right to rescind:
You are responsible for keeping the product in remarkable condition. You may not use it, but you may, of course, carefully examine it. If the goods are damaged, Zinzino has the right to demand compensation for the reduction in the value of the goods. If the goods disappear because of your negligence, you will lose your right to withdraw.

Guaranties and complaints

The warranty is governed under the Consumer Protection Act, 2019 and The Indian Contract Act, 1872 entered into by free consent of the parties competent to contract. Private customers are consumers. Partners and business customers are counted as business owners. For more information contact our Customer Service.

Privacy policy

When you place an order with Zinzino you provide your personal data and authorize Zinzino to use your name, photograph, personal story, and/or likeness in advertising or promotional materials and waive all claims for remuneration for such use.under the Personal Data Protection Bill 2019. By means of your customer registration and your order, you agree that we will store and use your data in order to perform the agreement with you. If you don’t agree with us handling your personal information, or have other questions, please contact our Customer Service.

Deliveries

You will receive your delivery within two weeks after valid payment.

Unclaimed packages

Unclaimed deliveries will be returned to us. If you wish to have your package delivered again, we will charge you the costs to send the package again. If you want the package sent as a separate delivery we will charge ₹ 2,643 as a shipping and handling fee. If you wish to have your package sent with your next delivery, the corres- ponding cost is ₹ 1,321.

Returns Customer (also independent Partners startup order.)

Returns are made at your own cost in the event of regretted purchases. If the goods are damaged or if we did not pack the right goods, Zinzino is obviously responsible for shipping charges.

Returns should be sent as letters or packages, not C.O.D. or postage due. Upon request, Zinzino will send a return document so as to facilitate the return.

When you wish to make use of your right to regret, you must return the goods. Note that the products must be received by us in its entirety not later than 30 days after you have received your products. Enclose a filled out return form. It is important that you contact Customer Service prior to returning your goods.

Returns Independent Partner (at startup order; see returns Customer)

Returns are made at your own cost in the event of regretted purchases. If the goods are damaged or if we did not pack the right goods, Zinzino is obviously respon- sible for shipping charges. Returns should be sent as letters or packages, not C.O.D. or postage due. Upon request, Zinzino will send a return documents so as to facilitate the return. Any other administrative costs may be charged to the Independent Partner in the event of a return.

When you wish to make use of your right to regret, you must return the goods. Note that the products must be received by us in its entirety not later than 30 days after you have received your products. It is important that you contact Partner Service prior to returning your goods.

Total satisfaction

We are confident that you will be completely satisfied with your purchase. In the unlikely event that you are not satisfied, please contact your reseller. If you are still not satisfied, please contact Customer Service at: support.in@zinzino.com or telephone + 91 22 7127 9191. In conformity with our objective of customer satisfaction, we will deal with all customer enquiries within 48 hours and will try to resolve the problem as soon as possible.

Customers who are not satisfied, May contact the Grievance Cell at Zinzino Health Products India Private Limited through Email: support@zinzino.com or contact customer support at +91 22 71279191 or the Direct Marketing Association. (rest of the Paragraph remains the same)

The parties consent to jurisdiction and venue before courts in Delhi for purposes of enforcing an award by an arbitrator or any other matter not subject to arbitration. If the law of the state in which the applicant resides prohibits consensual jurisdiction and venue provisions for purposes of arbitration and litigation, that state’s law shall govern issues relating to jurisdiction and venue.

Contact information

If you want to get in touch with us or get more information about Zinzino, please contact us by telephone, mail or e-mail.

Telephone numbers and office hours

Customer Service & Partner support: +91 22 7127 9191 (telephone hours 8-17 weekdays, IST time)

E-mail

Customer Service & Partner support: support.in@zinzino.com

Postal address

Zinzino Health Products India Private Limited
S-327, Lower Ground Floor, Greater Kailash - II
110048 NEW DELHI, South Delhi, Delhi,
INDIA
(CIN: U74999DL2018FTC341732 PAN: AABCZ2876M)